Data Deletion

AkuCRM users may request deletion of their own account data. An organization owner may also request deletion of the organization workspace and its customer, communications, connected-platform, and operational data.

• We record the request and provide a reference number.
• We may contact you at your verified AkuCRM email address to confirm identity, authority, scope, or ownership.
• Organization deletion requests are accepted only from a verified organization owner.
• We aim to complete verified requests within 30 days. We will tell you if applicable law permits or requires more time.
• After deletion begins, access and active processing stop. Residual copies may remain in protected backups for up to 90 days before routine expiry.

Account deletion removes or anonymizes the requesting user’s profile and access, subject to data that the organization must retain. Organization deletion covers the workspace and organization-controlled content. Disconnecting a social or messaging account stops future collection through that connection and schedules active credential material for deletion.

We may retain limited records where reasonably required for security, fraud prevention, exercising or defending legal claims, financial and tax obligations, regulatory compliance, or documenting the request. Retained information is restricted to the relevant purpose and deleted or anonymized when that purpose ends.

If you cannot sign in, email privacy@akucrm.com from the address associated with your account. Include your name, organization name, and whether you want account or organization deletion. Do not send passwords, access tokens, or platform credentials.

For more detail, read the Privacy Policy. General product help remains available at support@akucrm.com.