AkuCRM Terms of Service

These Terms of Service (“Terms”) form a binding agreement between JOKAPA GEE LTD, a Nigerian private company limited by shares with RC Number 9584978 (“AkuCRM,” “we,” “us,” or “our”), and the person or organization that accesses or uses AkuCRM (“Customer,” “you,” or “your”). AkuCRM is a product of JOKAPA GEE LTD.

Our registered office is F1 Plot 6, Destiny Layout, Thinkers Corner, Abakpa, Enugu, Enugu State, Nigeria. By creating an account, accepting an invitation, purchasing a plan, or otherwise using the Service, you confirm that you have read and accepted these Terms. If you use the Service for an organization, you confirm that you are authorized to bind that organization.

You must be at least 18 years old and legally capable of entering a contract. AkuCRM is provided for legitimate business and professional use and is not directed to children or intended primarily for personal, family, or household use.

You must provide accurate information and must not create an account for a person or organization without authorization. Nothing in these Terms excludes a right or remedy that applicable law does not permit the parties to exclude.

AkuCRM provides customer relationship management, contacts, pipelines, activities, team and field-agent workflows, email and SMS tools, WhatsApp and social inboxes, marketing broadcasts, automations, landing pages, social publishing and engagement, analytics, advertising workflows, templates, custom-domain tools, and AI-assisted content features. Available features, limits, and integrations depend on the Customer’s plan, location, configuration, connected providers, and applicable platform approvals.

We may improve, replace, limit, or discontinue a feature. When a material change substantially reduces paid core functionality, we will provide reasonable notice where practicable and any remedy required by law.

• You are responsible for protecting account credentials, using appropriate access controls, and promptly notifying us of suspected compromise.
• Organization owners and administrators may invite or remove users, assign roles, connect accounts, configure channels, and control organization data. You are responsible for actions taken by users you authorize.
• A user must access only the organization and information they are authorized to use. Credentials, reviewer links, tokens, and administrative access must not be shared except as expressly intended.
• You must keep account, billing, and contact information current. We may rely on notices sent to the email address registered to the account.

“Customer Data” means contacts, messages, files, posts, media, prompts, campaign information, submissions, records, and other content that you or your authorized users submit, import, collect, connect, generate, or process through the Service. As between the parties, you retain your rights in Customer Data.

You grant AkuCRM a limited, non-exclusive right to host, copy, transmit, display, modify, and otherwise process Customer Data only as reasonably necessary to provide, secure, maintain, support, and improve the Service, comply with your instructions, enforce these Terms, and meet legal obligations.

You are responsible for:

• having a lawful basis and all necessary rights, notices, permissions, and consents for Customer Data;
• the accuracy, quality, legality, and source of Customer Data;
• responding to privacy requests from your contacts, prospects, employees, agents, message senders, and end users;
• using location, tracking, profiling, and sensitive information only where lawfully authorized; and
• not instructing AkuCRM to process information in a way that violates law or another person’s rights.

Our collection and use of personal data is further described in the Privacy Policy.

You may use AkuCRM communications features only for lawful business communications. You must obtain any consent required for direct marketing, maintain reliable consent records, identify the sender, provide required notices, and promptly honor unsubscribe, opt-out, objection, and suppression requests.

Verified SMS opt-in

Before each individual SMS or bulk campaign, an authorized staff member must confirm that every included recipient has already agreed to receive that type of message from your business, and that evidence of consent can be provided on request. AkuCRM records the staff identity, confirmation time, declaration version, message purpose, sender and recipient snapshot. This business confirmation records your declaration about existing consent; checking a box or accepting these Terms does not itself create recipient consent. Recipient verification links remain optional and are recorded separately from business confirmations. Consent to a service update does not automatically authorize marketing. Opt-outs remain blocked and cannot be overridden by a sending checkbox.

SMS review shows the final message, recipient count, segment count and estimated maximum cost. AkuCRM reserves that amount from your organization’s SMS balance, deducts the actual SMS submission charge without markup, and releases any unused reservation. An accepted submission may be charged even when subsequent delivery fails. If the submission outcome or charge is uncertain, funds remain reserved pending reconciliation and the message is not automatically resent. Scheduled messages are checked again for permission, opt-outs, approved sender and valid pricing before submission. SMS funds are separate from subscription and advertising funds. Verified uncommitted SMS funds may be returned on request, subject to irreversible payment-processing, chargeback, tax or bank charges and applicable law.

• Do not send a verification request to a purchased, scraped, guessed, or otherwise unsolicited number, and do not use pre-selected choices, silence, inactivity, or account creation as SMS consent.
• Before sending marketing SMS, clearly disclose the organization that will send messages, the general nature of the messages, that consent is optional, and how consent can be withdrawn.
• Keep contact details and consent evidence accurate. Do not alter, fabricate, share, or reuse verification links, or confirm a link on a recipient's behalf.
• Honor opt-outs, objections, applicable do-not-disturb preferences, carrier rules, and suppression lists promptly. Do not send marketing after consent is withdrawn.
• Service or transactional messages must remain limited to the service requested by the recipient and must have any lawful basis, notice, and authorization required for that message.
• Do not send spam, purchased-list messages without a valid lawful basis, misleading promotions, unlawful automated communications, or content prohibited by a carrier or platform.
• Do not attempt to bypass message windows, template approvals, rate limits, sender verification, consent requirements, or provider safeguards.
• You are responsible for the content, timing, audience, and recipients of messages sent from your organization.
• AkuCRM may block a message, revoke a consent record, or suspend messaging where reasonably necessary to protect recipients, comply with law or provider rules, preserve deliverability, or protect the Service.

A connected platform is a service provided by a third party, such as Meta’s Facebook, Instagram, Messenger, or WhatsApp services; Google or YouTube; TikTok; LinkedIn; X; Paystack; an email or SMS provider; or another service you choose to connect. By connecting an account, you instruct AkuCRM to use the permissions you grant to perform requested actions and process permitted information.

You confirm that you own or are authorized to administer every connected account, Page, telephone number, domain, advertising account, and other asset. You remain responsible for complying with each provider’s terms, policies, review requirements, community standards, messaging rules, advertising rules, and intellectual-property requirements.

Third-party services control their own APIs, availability, approvals, enforcement, and data practices. AkuCRM cannot guarantee that a provider will approve an app, account, template, advertisement, post, or message; keep an API available; deliver content; or refrain from restricting a connected account. We may change or remove an integration when required by a provider, law, security concern, or technical limitation.

You control and are responsible for posts, replies, comments, direct messages, media, and other engagement created or managed through AkuCRM. You must ensure that authorized team members act within their roles and that content does not mislead, harass, impersonate, infringe rights, or create unlawful or unsolicited engagement.

AkuCRM may display content and customer-initiated messages received through connected platforms and may publish human-written replies at an authorized user’s instruction. You must review the correct account, audience, content, and destination before publishing or replying.

AkuCRM may use Google Gemini to help generate captions, marketing copy, advertising copy, page content, or other drafts. You instruct AkuCRM to send the prompt and relevant selected context to the AI provider when you activate such a feature.

AI output may be inaccurate, incomplete, offensive, outdated, non-unique, or unsuitable for your purpose. It is a draft, not legal, financial, medical, or other professional advice. You must review, verify, and approve the output before relying on or publishing it. You must not submit unnecessary sensitive, confidential, personal, proprietary, or unlawfully obtained information in a prompt.

You are responsible for ensuring that your prompts and use of generated output comply with law, these Terms, provider terms, intellectual-property rights, and applicable advertising or platform rules. AkuCRM does not claim ownership of your prompt or final customer-created content merely because an AI feature was used.

Advertising features may help prepare, fund, publish, monitor, or analyze campaigns on third-party advertising platforms. You are responsible for the campaign objective, audience, lawful targeting, creative, claims, budget, landing page, product, regulatory approvals, and compliance with each advertising platform’s rules.

Estimates, forecasts, recommendations, and analytics do not guarantee approval, delivery, impressions, leads, sales, revenue, or return on advertising spend. Amounts already committed to or spent by an advertising platform, payment provider, or other third party are non-refundable except where that provider returns them to AkuCRM. Verified uncommitted balances may be refundable under Section 12.

• Prices, plan limits, currency, taxes, and the applicable billing period will be shown at checkout or in an agreed order.
• Paid plans are charged in advance and begin after successful payment confirmation.
• A plan renews automatically only if recurring billing is clearly disclosed at checkout and you expressly authorize it. Otherwise, AkuCRM will not treat the payment as an authorization for automatic renewal.
• You may cancel a future recurring renewal before the renewal date. Unless law requires otherwise, cancellation takes effect at the end of the period already paid for.
• You authorize AkuCRM and its payment providers to process applicable charges, refunds, fraud checks, and payment disputes. AkuCRM does not ordinarily store complete payment-card details.
• You are responsible for applicable taxes, bank charges, currency conversion, and provider fees unless the checkout expressly states otherwise.
• We may suspend paid functionality after a failed or reversed payment and may change future prices by giving at least 30 days’ notice. A price change does not alter a period already paid for.

Subscription fees

Subscription fees are generally non-refundable after a billing period begins. A first subscription purchase may be cancelled within seven days for a refund if the paid functionality has not been materially used. We will also provide an appropriate refund or remedy for a duplicate charge, unauthorized transaction, failure to activate the purchased service, materially defective service, or where required by law.

We do not ordinarily provide prorated refunds for unused time after cancellation, downgrade, account inactivity, or a suspension caused by your breach of these Terms.

Advertising funds

Funds already committed to or spent by an advertising platform are non-refundable. On a verified request, AkuCRM may return an uncommitted balance after deducting irreversible advertising-platform, payment-processing, chargeback, tax, or bank charges. We may delay a refund while a campaign transaction or dispute remains unsettled.

Templates and other digital items

A template or digital item is non-refundable after it has been downloaded, copied, applied, or materially used, except where it is defective, materially misdescribed, or applicable law requires a remedy.

Request a refund through support@akucrm.com. Approved refunds are sent to the original payment method, normally within 10 business days. A bank or payment provider may require additional processing time. These rules do not limit mandatory statutory rights.

AkuCRM and its licensors own the Service, software, design, documentation, trademarks, and other platform materials. Except for the limited right to use the Service under these Terms, no ownership right is transferred to you.

You retain ownership of Customer Data and customer-created content. You represent that you have the rights necessary to upload, use, adapt, publish, advertise, and communicate that content, including rights relating to copyright, trademarks, music, images, likeness, testimonials, databases, and personal data.

If you submit feedback about AkuCRM, you permit us to use it without restriction or payment, provided we do not publicly identify you without permission. Public or marketplace templates may have additional licence terms displayed when they are submitted, purchased, or used.

You must own or control each connected domain and are responsible for DNS authorization, sender identity, email authentication, mailbox use, brand content, landing-page disclosures, cookies, forms, and published material. Provider filtering, DNS changes, recipient servers, reputation, and network conditions can affect delivery and availability; AkuCRM does not guarantee inbox placement or uninterrupted domain resolution.

You must not use or assist another person to use the Service to:

• break any law, court order, regulatory requirement, provider rule, or another person’s rights;
• send spam, unlawful marketing, fraudulent requests, phishing, malware, abusive content, or misleading communications;
• harass, discriminate against, exploit, threaten, impersonate, or unlawfully monitor another person;
• access an account, organization, system, data, token, credential, Page, number, domain, or advertising asset without authorization;
• bypass authentication, rate limits, messaging windows, consent controls, moderation, security measures, or platform review;
• scrape, reverse engineer, disrupt, overload, probe, or test the Service except with our prior written authorization;
• sell, disclose, or use connected-platform information for unrelated advertising, surveillance, data brokering, or another unauthorized purpose; or
• submit content that infringes intellectual property, privacy, publicity, confidentiality, or contractual rights.

You may stop using the Service at any time and may request organization closure through support. We may restrict or suspend access where reasonably necessary to address non-payment, a security risk, suspected fraud, unlawful use, a provider requirement, material breach, harm to another person, or risk to the Service. Where practicable, we will explain the reason and provide an opportunity to remedy a curable breach.

Either party may terminate for a material breach that is not cured within a reasonable period after notice, or immediately where the breach cannot be cured, continued service would be unlawful, or urgent action is necessary to protect people, data, funds, or systems.

Following verified closure, we will ordinarily provide an export or recovery period of up to 30 days and then delete or anonymize Customer Data from active systems. Protected backups normally expire within 90 days. We may retain limited records required for accounting, fraud prevention, unsubscribe enforcement, legal obligations, disputes, or enforcement of these Terms. Sections intended by their nature to survive termination remain effective.

Each party must protect non-public information received from the other using reasonable care and use it only for the agreement, except where disclosure is authorized or legally required. Confidentiality does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received without restriction.

You must promptly report compromised credentials, unauthorized access, mistaken disclosures, and suspected security incidents affecting the Service. You agree to reasonably cooperate with containment, investigation, legal notifications, and remediation.

We will provide the Service with reasonable skill and care. Unless expressly stated in a separate written agreement, we do not promise uninterrupted or error-free availability, a particular uptime, permanent availability of a feature or integration, guaranteed message delivery, social-platform approval, advertising results, or that all generated content will be accurate.

To the maximum extent permitted by law, implied warranties not expressly stated in these Terms are excluded. Nothing in these Terms excludes a warranty, consumer protection, refund right, or remedy that cannot lawfully be excluded.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, or consequential loss, or for lost profit, revenue, goodwill, anticipated savings, or business opportunity, arising from the Service, where such loss was not a direct and reasonably foreseeable result of the breach.

Except for payment obligations and liabilities that cannot lawfully be limited, AkuCRM’s total aggregate liability arising from the Service or these Terms will not exceed the fees actually paid by the Customer to AkuCRM for the Service during the 12 months immediately before the event giving rise to the claim.

Nothing limits liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, or another liability that applicable law prohibits a party from limiting.

To the extent permitted by law, you will defend and indemnify JOKAPA GEE LTD against a third-party claim, regulatory demand, damage, penalty, or reasonable cost arising from your unlawful Customer Data, your infringement of another person’s rights, your breach of Sections 5–10 or 13–15, or use of a connected account without authority. We will provide reasonable notice and cooperation, and you may control the defence provided that you do not admit liability for or impose a non-monetary obligation on us without written consent.

These Terms are governed by the laws of the Federal Republic of Nigeria. Before filing a claim, each party will give written notice describing the dispute and will attempt in good faith to resolve it for at least 30 days. If the dispute is not resolved, the courts of competent jurisdiction in Enugu State, Nigeria will have exclusive jurisdiction, subject to any mandatory right that applicable law gives a consumer or data subject to proceed elsewhere or complain to a regulator.

We may update these Terms to reflect legal, security, provider, or Service changes. We will post the updated version and provide reasonable advance notice by email or within the Service when a change is material. A material commercial change will apply prospectively. If applicable law requires renewed acceptance, we will request it before the change takes effect for you.

• Notices: We may send operational notices to the email address associated with your account. Formal legal notices to AkuCRM must be sent to legal@akucrm.com.
• Assignment: You may not assign these Terms without our written consent. We may assign them as part of a merger, restructuring, financing, or transfer of the Service, subject to applicable law.
• Force majeure: Neither party is responsible for delay caused by events beyond reasonable control, excluding an obligation to pay amounts already due.
• Severability: If a provision is unenforceable, it will be adjusted only as necessary and the remaining provisions will continue.
• No waiver: A failure to enforce a provision is not a waiver of the right to enforce it later.
• Entire agreement: These Terms, the Privacy Policy, checkout disclosures, and any signed order or written addendum form the agreement concerning the Service. A signed order or addendum controls to the extent it expressly conflicts with these Terms.

JOKAPA GEE LTD
RC Number 9584978
F1 Plot 6, Destiny Layout, Thinkers Corner, Abakpa, Enugu, Enugu State, Nigeria

• Legal notices and questions: legal@akucrm.com
• Privacy and data-rights requests: privacy@akucrm.com
• Customer support and refund requests: support@akucrm.com
• Telephone: +234 903 971 8712